Training in Automating Offices

An Empirical Study of Design and Methods.

Published In: Training for Tomorrow: Proceedings of the IFAC/IFIP Symposium, Leiden, the Netherlands, 7-10 June 1983, p. 129-145

Posted on RAND.org on June 01, 1983

by Tora K. Bikson, Barbara A. Gutek

Although the drive toward computerization in U.S. Offices is well underway, the training implications are just beginning to be felt. This paper reports some of the training experiences of 55 automated offices in the United States.

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