It is thought that recent technological changes allowing for many bus passengers to access "live" waiting time (through Countdown, Smartphone or tablet apps , the internet and SMS ) when waiting for buses or even before arrival at the s top may reduce the negative impact of waiting time. In addition, the availability of such information may lead to behavioural change, for example, delay leaving home or work (this reducing the time waiting at the stop), walking to the next s top, doing something else like shopping, changing route or mode. Therefore, research was undertaken to assess whether there is a case for adjusting the wait time multiplier and, if so, to what.
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