Patient Experience


  • A physician behind star ratings, photo by Natali_Mis/Getty Images


    A New Way to Capture the Patient Experience

    Researchers have developed a more effective and reliable way for patients to provide narrative feedback about the care they receive. When the right questions are asked, patients' answers can help health care providers better understand the patient experience and learn how they could improve.

    May 2, 2019

  • Senior woman talking to a doctor in her home, photo by fizkes/Getty Images

    Research Brief

    New Patient-Centered Quality Measures for Office-Based Palliative Care

    Office-based palliative care use has expanded dramatically in the past 20 years. Palliative care programs will soon be able to measure their patients' experience of care and use those data to assess the quality of care and launch improvement efforts.

    Sep 9, 2021

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