Medicare Advantage Customer Service Is Used Most by Higher-Need Patients
Medicare Advantage (MA) enrollees who are in poorer general and mental health and who have greater medical complexity are more likely to use their plan's customer service.
Ann Haas is a statistical analyst at the RAND. She has experience working with large-scale complex-design survey data, including design, weight estimation, and analysis; hierarchical modeling; survival analysis; value-added analysis; and other types of modeling. Haas has worked with SAS, Stata, and R on both Windows and Linux platforms. She has worked primarily in the areas of health and education. Haas has an M.S. in biostatistics from the University of Michigan; an M.P.H. in epidemiology from the University of Michigan; and a B.A. in biology from the University of Michigan.
Education
M.S. in biostatistics, University of Michigan; M.P.H. in epidemiology, University of Michigan; B.A. in biology, University of Michigan
Authored by Ann C. Haas
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