Ron D. Hays

Research

Apr 20, 2026

The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using survey and narrative data from a national sample, this study found that low-income adults report significantly worse primary care experiences across multiple dimensions, including access, communication, and coordination of care.
Research

Apr 20, 2026

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

This study presents a priority metric combining case-mix-adjusted means and partial correlations of patient experience measures, revealing distinct improvement priorities for the overall population and for subgroups by race, ethnicity, and language.
Research

Feb 16, 2026

Stakeholder Input on the CAHPS Ambulatory Surveys

This study aimed to gather systematic stakeholder feedback to inform future revisions of CAHPS ambulatory surveys.
Research

Sep 2, 2025

Comparing Three Measures of Sleep Disturbance in Persons with Chronic Low Back and Neck Pain

The objective of this paper is to evaluate the concordance among three sleep disturbance items from the Oswestry Disability Index, Neck Disability Index, and the Patient-Reported Outcomes Measurement Information System.
Research

Aug 4, 2025

Measuring Whole Person Health: A Scoping Review

The objective is to review proposed Whole Person Health (WPH) domains and existing WPH measurement instruments.
Research

Feb 17, 2025

A Perspective on the Use of Patient-Reported Experience and Patient-Reported Outcome Measures in Ambulatory Healthcare

We conducted a narrative review of the literature about using PREMs and PROMs in research and clinical practice, identified challenges and possibilities for addressing them, and provided suggestions for future research and clinical practice.
Research

Feb 12, 2025

The Use of External Anchors When Examining Differences in Scale Performance in Patient Experience Surveys

Using an external anchor in both United States and UK data produced substantial evidence of differential item functioning (DIF). However, an "internal" DIF analysis (without an external anchor) produced little evidence of DIF.
Research

Feb 10, 2025

Support for a Single Underlying Dimension of Self-Reported Health in a Sample of Adults with Low Back Pain in the United States

A wide range of measures was administered, but it is possible that stronger support for a social health factor would be obtained if additional measures had been included. Nonetheless, the study provides important information about the dimensionality of self-reported health.
Research

Nov 19, 2024

Does an "EZ" Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?

We randomized patients from an urban safety net provider to complete the CAHPS Clinician and Group survey or "EZ" survey created using plain language principles. We compared response rates, missingness, correlations, and reliability of scores.
Research

Nov 11, 2024

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

We conducted a provider survey in large, urban Federally Qualified Health Center and examined associations of provider burnout with their perspectives on quality improvement, patient experience measurement, clinic culture, and job satisfaction.
Research

Nov 7, 2024

Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence

We conducted a systematic review of factors associated with CG-CAHPS scores including 52 peer-reviewed articles using CG-CAHPS data. We reviewed the evidence and identified interventions supporting patient-centered care.
Research

Nov 1, 2024

Evaluation of the Impact Stratification Score in a Sample of Older Adult Patients with Multiple Chronic Conditions

This study presents evidence that the ISS is a sufficiently unidimensional and reliable measure that may be useful in characterizing health-related disease burden among older adult ambulatory patients with two or more chronic conditions.

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Expertise

Education

Concurrent Non-RAND Positions

Selected Work

Authored by Ron D. Hays

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The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

Stakeholder Input on the CAHPS Ambulatory Surveys

Comparing Three Measures of Sleep Disturbance in Persons with Chronic Low Back and Neck Pain

Measuring Whole Person Health: A Scoping Review

A Perspective on the Use of Patient-Reported Experience and Patient-Reported Outcome Measures in Ambulatory Healthcare

The Use of External Anchors When Examining Differences in Scale Performance in Patient Experience Surveys

Support for a Single Underlying Dimension of Self-Reported Health in a Sample of Adults with Low Back Pain in the United States

Does an "EZ" Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence

Evaluation of the Impact Stratification Score in a Sample of Older Adult Patients with Multiple Chronic Conditions

Oops! An unexpected error has occurred.

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U.S. research divisions

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Ron D. Hays

Expertise

Education

Concurrent Non-RAND Positions

Selected Work

Authored by Ron D. Hays

Error

The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

Stakeholder Input on the CAHPS Ambulatory Surveys

Comparing Three Measures of Sleep Disturbance in Persons with Chronic Low Back and Neck Pain

Measuring Whole Person Health: A Scoping Review

A Perspective on the Use of Patient-Reported Experience and Patient-Reported Outcome Measures in Ambulatory Healthcare

The Use of External Anchors When Examining Differences in Scale Performance in Patient Experience Surveys

Support for a Single Underlying Dimension of Self-Reported Health in a Sample of Adults with Low Back Pain in the United States

Does an "EZ" Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence

Evaluation of the Impact Stratification Score in a Sample of Older Adult Patients with Multiple Chronic Conditions

Oops! An unexpected error has occurred.