Telehealth Is Common at Mental Health Clinics, but Differences Occur Based on Geography and Services Offered

For Release

February 2, 2024

Telehealth availability for mental health care varies significantly across states—from less than half of treatment facilities contacted in states like Mississippi and South Carolina to every facility contacted in states like Maine and Oregon, according to a new RAND study.

Researchers found there were differences in services offered depending on whether a mental health treatment facility was located in in a rural or metropolitan area.

The types of services offered—and the types of telehealth modalities available—also varied widely among clinics, with roughly one in four clinics not offering virtual medication management and about one in three not offering virtual diagnostic services.

The results are from a “secret shopper” study where researchers phoned nearly 2,000 clinics nationally and sought to make telehealth appointments for various mental health conditions posing as patients with different perceived race and ethnicities. The findings are published in the journal JAMA Health Forum.

“We found considerable variation in the types of telehealth services offered by mental health clinics across the United States,” said Jonathan Cantor, the study's lead author and a policy researcher at RAND, a nonprofit research organization. “On the positive side, we observed no significant differences in the availability of telehealth services based on the caller's stated mental health condition or perceived race and ethnicity.”

The use of telehealth in the United States expanded considerably during the COVID-19 pandemic. While telehealth use has returned to near pre-pandemic levels in most fields of medicine, it remains much higher than pre-pandemic levels in mental health care.

While studies have examined use of telehealth throughout the pandemic, there is little known about the availability and composition of mental health telehealth services. This includes ease of access to appointments, mental health conditions treated, types of telehealth services offered, and accepted types of insurance for payment.

“Understanding the availability of telehealth is important for informing policies that maximize the potential benefits of telehealth for mental health care,” Cantor said.

RAND researchers telephoned a nationally representative sample of 1,938 outpatient mental health treatment facilities that treat adults between December 2022 and March 2023 using a standardized client script to inquire about current facility telehealth availability. Despite repeated calls to some clinics, researchers could reach someone at only 1,404 clinics.

“We tried to replicate the experience of a typical client seeking specialty care from a mental health treatment facility in the United States,” Cantor said. “The fact that we could not reach anyone at one in five facilities suggests that many people may have trouble reaching a clinic to inquire about mental health care.”

Of the facilities successfully contacted, 87 percent were accepting new patients and 80 percent reported that they were currently offering telehealth services. The median wait time for a telehealth appointment was just over two weeks, with significant geographic variation ranging from more than two months at mental health clinics in Maine to four days at clinics in North Carolina.

About half of current telehealth providers reported that telehealth was available only via video appointments, 5 percent reported that they only used audio appointments, and 47 percent used both video and phone appointments.

Among current telehealth providers, 97 percent said they offered counseling services, 77 percent offered medication management, and 69 percent offered diagnostic services via telehealth. Responses did not differ significantly according to the stated clinical condition of the caller.

Private facilities were nearly twice as likely to offer telehealth services compared to public facilities. In addition, private for-profit facilities were much less likely to offer medication management via telehealth compared to public facilities, but were more than twice as likely to offer diagnostic services.

“This may be because public and private facilities tend to serve different populations,” Cantor said.

Support for the study was provided by the National Institute of Mental Health. Other authors of the study are Megan S. Schuler, Samantha Matthews, Aaron Kofner, Joshua Breslau, and Ryan K. McBain.

RAND Health Care promotes healthier societies by improving health care systems in the United States and other countries.

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