Organizing for Quality: Inside the ''Black Box'' of Health Care Improvement in Europe and the United States
Mar 10, 2008
This challenging and highly practical book draws on findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organizations in the United States and Europe to achieve — and sustain — high-quality services for their users. The in-depth case studies from seven leading hospitals provide an international, evidence-based outlook that focuses on both the organizational and cultural processes of quality improvement. Healthcare policy makers and shapers, including hospital chief executives and national health service directors, will find this book enlightening, as will healthcare researchers and academics, professionals, and clinicians with an interest in quality improvement.