Dec 31, 2002
This report summarizes the findings of a study of innovation within six public and private organizations. The study had several purposes:
At the request of the Office of Policy, Economics, and Innovation (OPEI) in the EPA, RAND used a case study approach to provide concrete examples of organizations that had succeeded in becoming more innovative, and in the process, systematically developed “systems for system change” to manage the change process. RAND was not asked to study EPA’s own innovations or benchmark agency performance against these other organizations. Hence, these case studies offer insights and possible models for the agency, but their applicability to EPA would need to be assessed independently. Virtually any action taken by another organization would be adapted to meet EPA’s own particular circumstances and needs.
Appendices A through F provide more detailed slides and case notes for each of the organizations studied. For each case, slides and narrative are presented in the following framework: Mission and relevance to the EPA; Causes of change; Innovations; and Change management. Appendix G is a bibliography of business literature related to innovation and change management, compiled in the course of the study.
Food and Drug Administration (FDA)
Veterans Heath Administration
Procter & Gamble
Bibliography of Innovation Management