Assessing the Usability and Usefulness of the CAHPS Decision Helper, Version 2.0
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In cooperation with other organizations, RAND developed a computer-based program, Decision Helper, to provide potential enrollees with information about health plans. This report summarizes the results of initial usability testing of version 2.0.
This report is part of the RAND Corporation Draft series. The unrestricted draft was a product of the RAND Corporation from 1993 to 2003 that represented preliminary or prepublication versions of other more formal RAND products for distribution to appropriate external audiences. The draft could be considered similar to an academic discussion paper. Although unrestricted drafts had been approved for circulation, they were not usually formally edited or peer reviewed.
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