Physician and Patient Satisfaction as Factors Related to the Organization of Internal Medicine Group Practices

Published In: Medical Care, v. 23, no. 10, Oct. 1985, p. 1171-1178

Posted on RAND.org on January 01, 1985

by Lawrence S. Linn, Robert H. Brook, Virginia Clark, Allyson Ross Davies, Arlene Fink, Jacqueline Kosecoff

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The present study compares patient satisfaction scores with job satisfaction scores of the physicians providing their care in 16 general internal medicine teaching hospital group practices. Practice sites with more satisfied patients were also more likely to have more satisfied housestaff and faculty physicians. Additionally, higher satisfaction scores for both physician groups and patients were consistently associated with a greater percentage of patients experiencing continuity of care, lower patient no-show rates, more efficient use of ancillary staff in providing direct patient care, and more reasonable charges for a routine follow-up visit. These findings suggest that improving physician and patient satisfaction may have economic as well as psychological and social benefits.

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