Empowered Managers and Empowered Workers

The Effects of Managerial Support and Managerial Perceived Control on Workers' Sense of Control Over Decision Making

Published in: Human Relations, v. 47, 1994, p. 911-928

by Louise Parker, Richard H. Price

The authors of this study identified conditions under which empowered managers could empower their workers. The sample for this study came from a survey of workers and managers in group homes in 11 Michigan counties. Eligible group homes included all those that provided special care to adult severely developmentally disabled and mentally ill clients. Almost 700 workers and 141 managers from 118 group homes completed the survey. Empowerment was defined as the belief that one has control over decisionmaking. The authors assert that when workers perceive their managers to have a high level of control over decisionmaking and to be supportive, the workers will report that they themselves are empowered. In support of this hypothesis, the authors found that it is possible for both workers and supportive managers to enjoy relatively high levels of perceived control over organizational decisions. Studies to determine what effect this has on efficiency and/or outcome need to be undertaken, especially as health care organizations begin to adopt the models of total quality improvement used in industries other than health.

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

Our mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit www.rand.org/about/research-integrity.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.