Increasing the Impact of Quality Improvement on Health
An Expert Panel Method for Setting Institutional Priorities
Published in: Joint Commission Journal on Quality Improvement, v. 21, no. 8, Aug. 1995, p. 420-432
Posted on rand.org 1995
Describes the successful implementation of an ongoing Quality Action Program (QAP) in a Veterans' Administration (VA) hospital designed to link quality improvement to strategic planning. Members of the institution's quality council participated in a structured consensus intervention that included reviewing educational materials, completing a quality action survey, participating in an expert panel meeting, and ranking priorities. Results indicate that the top-ranked quality improvement criterion--continuity of care--improved significantly between the pre- and post-QAP periods, showing that expert panel methods can be used to link strategic planning goals and quality improvement efforts.