Anatomy of an Outpatient Visit

An Evaluation of Clinic Efficiency in General and Subspecialty Clinics

Published in: Medical Group Management Journal, v. 42, no. 6, Nov./Dec. 1995, p. 19-25

Posted on RAND.org on January 01, 1995

by Andrew B. Lanto, Elizabeth Yano, Arlene Fink, Lisa V. Rubenstein

The time spent in outpatient visits to a Veteran's Administration medical center was measured to determine clinic efficiency. Patient flow through the outpatient department of the medical center was studied to: 1) evaluate how time is spent in VA outpatient settings as compared to non-VA outpatient settings, including waiting time, checking of vital signs, seeing the doctor, etc., 2) develop a baseline to gauge the comparison of the effects of management changes; and 3) develop a mechanism for collecting clinic activity efficiency.

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