Anatomy of an Outpatient Visit
An Evaluation of Clinic Efficiency in General and Subspecialty Clinics
Published in: Medical Group Management Journal, v. 42, no. 6, Nov./Dec. 1995, p. 19-25
Posted on RAND.org on January 01, 1995
The time spent in outpatient visits to a Veteran's Administration medical center was measured to determine clinic efficiency. Patient flow through the outpatient department of the medical center was studied to: 1) evaluate how time is spent in VA outpatient settings as compared to non-VA outpatient settings, including waiting time, checking of vital signs, seeing the doctor, etc., 2) develop a baseline to gauge the comparison of the effects of management changes; and 3) develop a mechanism for collecting clinic activity efficiency.