Dealing with the Complexity of the Benefits System

Report

Published in: Report by the Comptroller and Auditor General - Dealing with the complexity of the benefits system, HC 592 Session 2005-2006, (London: Stationary Office, 2005), 77 p

Posted on RAND.org on January 01, 2005

by James P. Kahan, Miriam Shergold, Abigail Lierens, Mirjam van het Loo, Abigail Bunker, Sandy Gordon, Peter L. Jones, Stephen Kingston

Read More

Access further information on this document at www.nao.org.uk

This article was published outside of RAND. The full text of the article can be found at the link above.

Sir John Bourn, head of the National Audit Office, reported on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic and strategic approach focusing on the system as a whole.

Research conducted by

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

Our mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit www.rand.org/about/principles.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.