CAHPS Surveys

Valid and Valuable Measures of Patient Experience

William Lehrman, Mark W. Friedberg

ResearchPosted on rand.org Nov 18, 2015Published in: The Hastings Center Report, v. 45, no. 6, Nov.-Dec. 2015, p. 3-4

A commentary on "Patient-Satisfaction Surveys on a Scale of 0 to 10: Improving Health Care, or Leading It Astray?," by Alexandra Junewicz and Stuart J. Youngner in the May-June 2015 issue.

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