How healthcare is provided for animals is changing quickly in relation to technology and treatments, public expectations, organisational structures and resources. In the context of these changes, many who work in the sector view strengthening Quality Improvement practices as increasingly important. This has been evident throughout the research conducted for this study in interviews, focus groups, a profession-wide survey, a national summit and a review of Quality Improvement documentation. However, many also report that they are unclear how best to do this. These issues are outlined and analysed in this report along with recommendations.
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