Assessing the Impacts of Digital Government Transformation in the EU

Conceptual Framework and Empirical Case Studies

Published in: Joint Research Centre (2020). doi: 10.2760/40285

by Cristiano Codagnone, Giovanni Liva, Egidijus Barcevicius, Gianluca Misuraca, Luka Klimaviciete, Michele Benedetti, Irene Vanini, Giancarlo Vecchi, Emily Ryen Gloinson, Katherine Stewart, et al.

Read More

Access further information on this document at Publications Office of the European Union

This article was published outside of RAND. The full text of the article can be found at the link above.

This report presents the results of the conceptual and empirical work conducted as part of the JRC research on "Exploring Digital Government Transformation: understanding public sector innovation in a data-driven society" conducted within the framework of the "European Location Interoperability Solutions for eGovernment (ELISE)" Action of the ISA2 Programme on Interoperability solutions for public administrations, businesses and citizens, coordinated by DIGIT. Building on the systematisation of the state of the art carried out in the previous phase of the research, the report presents an original conceptual framework for assessing the impacts of Digital Government transformation in the EU and discusses the results of case studies carried out using an experimental or quasi-experimental approach to test and validate it, carried out in different policy areas in various EU countries. The report concludes outlining the final proposal of DigiGov F 2.0, which defines the dimensions and elements of analysis for assessing the effects that can be generated by digital innovation in the public sector and the impacts they have at social, economic and political levels in different policy-cycle phases and governance contexts.

Research conducted by

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

Our mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.