The Transition to Telehealth During the First Months of the COVID-19 Pandemic

Evidence from a National Sample of Patients

Published in: Journal of General Internal Medicine (2021). doi: 10.1007/s11606-020-06358-0

Posted on RAND.org on January 08, 2021

by Shira H. Fischer, Lori Uscher-Pines, Elizabeth Roth, Joshua Breslau

Read More

Access further information on this document at Springer Nature

This article was published outside of RAND. The full text of the article can be found at the link above.

As the COVID-19 pandemic disrupted in-person medical care, emergency regulatory changes were implemented to promote use of telehealth, moving this previously peripheral practice to the center of health care delivery in the USA. One study of private health care claims found that telemedicine claims were 4000% higher in March 2020 than in March 2019. Information on use of telehealth by patients can inform post-pandemic policy.

Research conducted by

This report is part of the RAND Corporation external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.