Evaluating Agency Alternative Dispute Resolution Programs

A Users' Guide to Data Collection and Use

by Elizabeth S. Rolph, Erik Moller


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The Administrative Conference of the United States asked the Institute for Civil Justice to prepare a manual and develop prototype data collection instruments to assist those with responsibility for evaluating federal agency alternative dispute resolution programs. The manual discusses issues in designing evaluations, lays out approaches to data collection, provides sample data analysis plans, and includes a number of prototype data collection instruments.

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