Cover: Allowance program administration : interim findings

Allowance program administration : interim findings

Published 1979

by G. Thomas Kingsley

Purchase Print Copy

 Format Price
Add to Cart Paperback89 pages $30.00

Examines early experience of the two agencies that operate housing allowance programs as part of the Housing Assistance Supply Experiment. By most measures, administrative performance in both experimental sites was strikingly similar. Surveys show that most clients thought the programs were well run; few complained about the stringency of error control procedures or about the way they were treated by program staff. Estimated administrative costs averaged $216 per recipient year (in 1976 dollars). Of that total, $70 was spent on housing evaluations and related services and $146 was spent on administering means tests, a cost substantially below the national average for an Aid to Families with Dependent Children program. Incorrect payments due to client and staff errors accounted for less than 1 percent of total payments. Staff training, quality control, management reporting, computer system support, and simplicity of administrative design are discussed here as major factors affecting performance.

This report is part of the RAND note series. The note was a product of RAND from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.