Cover: Patient satisfaction and change in medical care provider : a longitudinal study

Patient satisfaction and change in medical care provider : a longitudinal study

Published 1982

by M. Susan Marquis, Allyson Ross Davies, John E. Ware

Purchase Print Copy

 Format Price
Add to Cart Paperback31 pages $20.00

Longitudinal data from RAND's Health Insurance Experiment were used to test the hypothesis that provider continuity can be modeled as one behavioral consequence of patient satisfaction. Bivariate and multivariate analysis (controlling for sociodemographic characteristics, prior use of services, health status, and health insurance plan) support the hypotheses. A multivariate linear probability function indicated that a one-point decrease on a general satisfaction scale was associated with a 3.4-percentage-point increase in the probability of provider change. The relationship between satisfaction scores and continuity during the following year appears to be roughly linear; no "threshold" satisfaction level at which the probability of provider change increased markedly was observed. The authors discuss needed improvements in the measurement of provider continuity and the need for further study of other behavioral consequences of patient satisfaction.

This report is part of the RAND note series. The note was a product of RAND from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.