Court-Administered Arbitration

An Alternative for Consumer Dispute Resolution

by Deborah R. Hensler, Jane W. Adler, Gregory J. Rest


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This Note presents the preliminary results of a year-long study of the Pittsburgh (Allegheny County Court of Common Pleas) arbitration program. It seeks to understand how litigants fare in such a program, which seeks to deliver "rough justice" in a highly efficient fashion. This Note summarizes the findings to date, highlighting issues that may be of particular concern to those interested in consumer dispute resolution. The findings are based on analyses of court record data for a sample of cases filed in arbitration in 1980 and 1981, and on interviews with litigants whose cases were heard in 1982.

This report is part of the RAND Corporation Note series. The note was a product of the RAND Corporation from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

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