Understanding the Implementation of Office Technology

by Tora K. Bikson

Download

Download eBook for Free

FormatFile SizeNotes
PDF file 1.7 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Purchase

Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback37 pages $20.00 $16.00 20% Web Discount

This Note, which originally appeared in Technology and the Transformation of White-Collar Work, Chapter 9, Lawrence Erlbaum Associates, Inc., 1987, considers the factors that lead to the successful introduction of new office technology in an organization. It is based on a survey of 55 work groups using advanced office technology in 26 organizations. Success includes the extent to which the technology is used, the users' satisfaction with it and with the jobs they perform using it, and improvements in organizational performance. Features of the organization itself, features of the technology, and the way the technology is introduced into the organization all play a role. For example, work groups in which the implementation used a balanced social and technical approach and encouraged worker participation in the introduction process all had more successful implementations. The Note concludes with observations about areas where technology, implementation process, and research all need improvement.

This report is part of the RAND Corporation note series. The note was a product of the RAND Corporation from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.