Flexible Interactive Technologies for Multi-Person Tasks

Current Problems and Future Prospects

by Tora K. Bikson, John D. Eveland, Barbara A. Gutek


Full Document

FormatFile SizeNotes
PDF file 1 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.


Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback24 pages $20.00 $16.00 20% Web Discount

Whether organizations are creating networks of personal computers, decentralizing their mainframe environments, or building group-level computing structures, they share a concern to provide flexible interactive technology to support and augment multi-person work. This Note reviews cross-sectional, case study, and pilot research carried out by RAND's Institute for Research on Interactive Systems, which explores the deployment of current information technology in diverse user groups. While research indicates that today's technologies can make multi-person information tasks more manageable and work groups more flexible, the same research suggests that realizing these benefits depends heavily on the resolution of social questions about collaboration — questions about group norms and values, equitable role structuring, and shared task management.

This report is part of the RAND Corporation Note series. The note was a product of the RAND Corporation from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.