Technology Transfer as a Framework for Understanding Social Impacts of Computerization

Tora K. Bikson, John D. Eveland

Published 1990

This Note proposes a technology transfer framework as an appropriate model for understanding the computerization of information-intensive work. This framework regards outcomes of attempts to introduce computer-based tools into ongoing work as a function of three key sources of effect: features of the new technology, characteristics of the organizational context, and properties of the implementation process. Among them, the implementation process itself — the steps taken to embed a new tool in an extant setting — is most closely linked to social impacts. Research results are reviewed to corroborate and refine the model in relation to computer-based work, using it to identify implementation process variables predictive of successful outcomes. Implications for positive change management are discussed.

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Document Details

  • Copyright: RAND Corporation
  • Availability: Web Only
  • Year: 1990
  • Pages: 10
  • Document Number: N-3113-NSF

Citation

Chicago Manual of Style

Bikson, Tora K. and John D. Eveland, Technology Transfer as a Framework for Understanding Social Impacts of Computerization. Santa Monica, CA: RAND Corporation, 1990. https://www.rand.org/pubs/notes/N3113.html.
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