Cover: Upgrading an Office Automation Environment

Upgrading an Office Automation Environment

The Army's DCSPER Automation Project Final Report

Published 1992

by Herb Shukiar, Roy Gates, Richard J. Kaplan


Download eBook for Free

FormatFile SizeNotes
PDF file 2.1 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.


Purchase Print Copy

 Format Price
Add to Cart Paperback56 pages $23.00

In November 1990, the Office of the Deputy Chief of Staff for Personnel (ODCSPER), U.S. Army, asked RAND to evaluate its current computing environment and recommend a course of action to improve it. RAND developed a questionnaire for ODCSPER staff members that focused on five broad categories: user characteristics; user sophistication; desktop- and nearby-equipment usage; user communications; and problems, limitations, and desired capabilities. This Note summarizes the survey results and suggests several evolutionary enhancements to ODCSPER's computing environment. The enhancements are designed to address concerns identified in the survey and provide ODCSPER with a flexible computing architecture that permits ready adaptation to changing technologies. As part of the incremental approach to improving ODCSPER office automation, the authors recommend three conceptual steps that, taken together, would foster a well integrated cooperative processing environment: (1) integrate the ODCSPER computing environment via a local-area network, providing direct peer-to-peer connectivity among computer users; (2) add centralized file managers/servers to the network, within which to store important documents in preparation, other important products, and databases down-loaded from the mainframes; and (3) add centralized computer servers to the network, coupled with migration of the electronic mail function from the mainframe to the servers.

This report is part of the RAND note series. The note was a product of RAND from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.