The aggregation of servicing facilities in queueing processes.

by J. W. Hooper, David S. Stoller

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A paper concerned with the problem of finding the conditions under which individual service facilities should be aggregated to perform a certain workload in an optimal way, on the basis of whether personnel should work as individuals or teams. This is a problem of widespread application to the many production or repair activities characterized by a stochastic flow of workload units through a service facility. The problem does not yield to intuitive reasoning, since the decision depends on the value of the parameters of the distributions involved as well as on the efficiency of the team. The basic model used is the standard queueing model with an infinite population of units whose arrival at the service facilities and whose servicing are characterized by a Poisson distribution.

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