Cover: The Concept of a Community Information System To Measure the Quality of Public Services.

The Concept of a Community Information System To Measure the Quality of Public Services.

by S. H. Clarke

Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback5 pages $20.00 $16.00 20% Web Discount

An outline of a Community Information Service (CIS) that would allow the layman to make informed judgments regarding the quality of public services. The operator of the CIS should be an entity other than the public service and should have enough power to obtain the required data and enough technical competance to make them useful to the community. Data being collected would be analyzed, and additional data would be specified according to their relevance in measuring predetermined performance standards. Periodic and special reports would be issued as required. Abuses of the system might include improper use of confidential information, reaching overly hasty conclusions, and stifling worthwhile innovation and experimentation. However, the need of the community to form better judgments outweighs the risks involved. 5 pp.

This report is part of the RAND Corporation Paper series. The paper was a product of the RAND Corporation from 1948 to 2003 that captured speeches, memorials, and derivative research, usually prepared on authors' own time and meant to be the scholarly or scientific contribution of individual authors to their professional fields. Papers were less formal than reports and did not require rigorous peer review.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.