The Concept of a Community Information System To Measure the Quality of Public Services.

S. H. Clarke

Expert InsightsPublished 1969

An outline of a Community Information Service (CIS) that would allow the layman to make informed judgments regarding the quality of public services. The operator of the CIS should be an entity other than the public service and should have enough power to obtain the required data and enough technical competance to make them useful to the community. Data being collected would be analyzed, and additional data would be specified according to their relevance in measuring predetermined performance standards. Periodic and special reports would be issued as required. Abuses of the system might include improper use of confidential information, reaching overly hasty conclusions, and stifling worthwhile innovation and experimentation. However, the need of the community to form better judgments outweighs the risks involved. 5 pp.

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Clarke, S. H., The Concept of a Community Information System To Measure the Quality of Public Services. Santa Monica, CA: RAND Corporation, 1969. https://www.rand.org/pubs/papers/P4046.html.
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