A Laboratory Research Approach to Organizational Design.

by Irv K. Cohen, Richard L. Van Horn

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An exploration of some organizational design ideas that developed in LP-IV, an exercise of the RAND Systems Research Laboratory focused on developing an advanced management system to maintain large fleets of aircraft. This paper reports on one facet of LP-IV, a study of organizational design at the level of detailed behavior of small groups. Game-simulation techniques were used, leading to behavioral insights and to the development of procedures for dramatically reducing turnaround times. The importance of game simulation, i.e., the use of system prototypes in the organizational design process is discussed, and some low-cost prototypes are described. 17 pp.

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