Description of how to design and develop a comprehensive computer-based Community Information Utility (CIU) for improving municipal services. Although economic and social pressures--the tendency to reduce the quality of service because of budget constraints and the general feeling that previous computer-based information systems have performed poorly--may discourage a CIU system, numerous applications are noted where such a system could significantly improve municipal service efficiency, effectiveness, and/or equity. Some applications appear feasible for the near-term and could form attractive components of a prototype system--capital investment management and planning, code administration and enforcement, and emergency services management and operations. Future applications, involving more extensive changes in the services provided, include better information and data for judges to use in deciding on dispositions and sentences, comprehensive early fire detection and warning systems, and a check-in system for defendants to provide a realistic and humane substitute for detention prisons. (Published in H. Sackman and B. Boehm (eds.), Planning Community Information Utilities, AFIPS Press, 1972.) (See also P-4895, P-4897, P-4898, P-4899, P-4900, P-4908).
This report is part of the RAND Corporation Paper series. The paper was a product of the RAND Corporation from 1948 to 2003 that captured speeches, memorials, and derivative research, usually prepared on authors' own time and meant to be the scholarly or scientific contribution of individual authors to their professional fields. Papers were less formal than reports and did not require rigorous peer review.
Our mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit www.rand.org/about/research-integrity.
The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.