Implementation of information technology in office settings: review of relevant literature

by Tora K. Bikson, Barbara A. Gutek, Don Mankin

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The primary aim of this literature review is to survey previous studies of the implementation of innovations in organizations in order to see what light they may shed on the introduction of computerized procedures into office settings. Specifically, such an undertaking suggests hypotheses about classes of variables that are likely to affect short- and long-run outcomes of the implementation of information technology in work contexts, and provides a framework for examining that process.

This report is part of the RAND Corporation paper series. The paper was a product of the RAND Corporation from 1948 to 2003 that captured speeches, memorials, and derivative research, usually prepared on authors' own time and meant to be the scholarly or scientific contribution of individual authors to their professional fields. Papers were less formal than reports and did not require rigorous peer review.

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