How New York City Drastically Reduced Welfare Payment Errors

by Georges Vernez, M. Burdick

Download

Download Free Electronic Document

FormatFile SizeNotes
PDF file 1.1 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Purchase

Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback24 pages $20.00 $16.00 20% Web Discount

In a 12-year period, New York City reduced its welfare payment error rate from 27.4 percent to 3.6 percent. This success was achieved in two stages. The first stage spanned the years 1973 to 1980 and was characterized by the establishment of centralized administrative controls, including increasingly demanding client eligibility verification requirements and computerized verification of information submitted by beneficiaries against independent sources. The second stage spanned the years 1981 to 1985 and focused on the implementation of decentralized controls through enhanced accountability of field supervisors and workers. Successful reduction of the welfare payment error rate required a sustained commitment in resources and management. This focus, however, did not negatively affect access to and quality of services. New York City's experience demonstrates that public assistance programs can be administered both efficiently and with sensitivity to beneficiaries.

This report is part of the RAND Corporation paper series. The paper was a product of the RAND Corporation from 1948 to 2003 that captured speeches, memorials, and derivative research, usually prepared on authors' own time and meant to be the scholarly or scientific contribution of individual authors to their professional fields. Papers were less formal than reports and did not require rigorous peer review.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.