Citizen Organizations

Increasing Client Control Over Services

Robert K. Yin, William A. Lucas, Peter L. Szanton, J. A. Spindler

ResearchPublished 1973

This is the final report of a study conducted for the Department of Health, Education, and Welfare (DHEW) during the last half of 1972. The report analyzes various forms of citizen participation and identifies the critical features of one form — client-dominated citizen organizations — that appears to accomplish best the DHEW objectives of devolving power to citizens, reducing citizen alienation, and improving program effectiveness. The report describes a general model for citizen organizations, and then shows how such a model can be applied to an illustrative group of DHEW programs.

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Yin, Robert K., William A. Lucas, Peter L. Szanton, and J. A. Spindler, Citizen Organizations: Increasing Client Control Over Services. Santa Monica, CA: RAND Corporation, 1973. https://www.rand.org/pubs/reports/R1196.html.
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