Citizen Organizations

Increasing Client Control Over Services

by Robert K. Yin, William A. Lucas, Peter L. Szanton, J. A. Spindler


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This is the final report of a study conducted for the Department of Health, Education, and Welfare (DHEW) during the last half of 1972. The report analyzes various forms of citizen participation and identifies the critical features of one form — client-dominated citizen organizations — that appears to accomplish best the DHEW objectives of devolving power to citizens, reducing citizen alienation, and improving program effectiveness. The report describes a general model for citizen organizations, and then shows how such a model can be applied to an illustrative group of DHEW programs.

This report is part of the RAND Corporation Report series. The report was a product of the RAND Corporation from 1948 to 1993 that represented the principal publication documenting and transmitting RAND's major research findings and final research.

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