Algorithms for Alleviating Saturation of New York City's Computerized SPRINT Police Dispatching System.
In order to alleviate possible saturation of the New York City Police Department's computer-assisted dispatching system (SPRINT), a future version of the system will shunt certain low-priority jobs to the precincts for service by units that are not dispatched by SPRINT. In this report, we develop shunting procedures designed to achieve this objective. We focus on congestion at the dispatching station and overload to the patrol cars in the field. Two algorithms are proposed. Their form is based on congestion and delay computations made using queueing models of dispatching and patrol operations. The algorithms are of simple structure and have modest data and computational requirements. Hence, they should be easy to implement. 23 pp. Ref.