Cover: A Review of Case Studies of Technological Innovations in State and Local Services

A Review of Case Studies of Technological Innovations in State and Local Services

Published 1976

by Robert K. Yin, Karen A. Heald, Mary E. Vogel, Patricia D. Fleischauer, B. C. Vladeck


Download eBook for Free

FormatFile SizeNotes
PDF file 6.6 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.


Purchase Print Copy

 Format Price
Add to Cart Paperback330 pages $25.00

To assess previous experiences with technological innovations in state and local governments and to identify those factors that have resulted in the successful use of these innovations, the evidence from 140 case studies of a local public organization's first experience with a new technological device was aggregated using the case survey method. Some common attributes of the innovative device and the setting and immediate circumstances of the innovative effort were found to be correlated with successful efforts to innovate. Furthermore, there was evidence supporting the notion of two organizational processes, one involving production efficiency and leading to service improvement and the other involving bureaucratic self-interest and leading to incorporation. No federal factors examined were associated with successful innovative efforts. The main implication of the findings is that further research using standardized case studies should develop more insight into the common features shared by local service organizations.

This report is part of the RAND report series. The report was a product of RAND from 1948 to 1993 that represented the principal publication documenting and transmitting RAND's major research findings and final research.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.