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A series of appendixes related to R-2277. Each appendix serves as supplementary material to the text: App. A compares on-site case studies with telephone interviews; App. B reproduces the data-collection instruments used in the study; App. C describes the case studies of innovative practices in detail; App. D tabulates the responses to 90 telephone interviews; and App. E presents a literature review of four traditional approaches for studying bureaucratic innovation.

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