Within the United Nations system there is an ever-growing base of electronic documents. This trend mirrors what has been observed in commercial firms, where it is estimated that 80 to 90 percent of organizational information is in documents rather than structured databases. As the store of electronic documents expands, the need to manage it effectively becomes increasingly urgent. However, many organizations within and outside the United Nations community believe that they are not fully able to protect and exploit the value of their document-based resources. The ISCC Task Force on Document Management Technology (TF/DOM) undertook a study of United Nations organizations to discover what they are doing or planning in the area of electronic document management. The lessons learned can provide a sound base for developing roadmaps to improve electronic document management systems for the United Nations community. This report summarizes findings from the study.