Purchase Print Copy

 FormatList Price
Add to Cart Paperback19 pages Free

Many organizations began to implement the Consumer Assessment of Health Plans Study (CAHPS) in 1997 to obtain meaningful information from health plan enrollees. This article reports on early findings from evaluations of three demonstration sites' experiences using CAHPS, and discusses plans for future demonstrations and evaluations. Process evaluation included on-site interviews, off-site document review, and focus groups with consumers. There are four early results from the CAHPS demonstrations: the CAHPS survey covers topics important to sponsors, is of reasonable length, and can be administered quickly; report templates are used effectively but sponsors vary in their preferences for summarizing and presenting CAHPS ratings; CAHPS sponsors value standardized products but emphasize the need for further development; and CAHPS surveys may be affordable only for large sponsors. The study concludes that the first round of CAHPS demonstrations highlighted strengths of the integrated surveys, and identified areas for improving products and their implementation.

Originally published in: Medical Care, v. 37 no. 3, supplement, 1999, pp. MS97-MS115.

This report is part of the RAND Corporation Reprint series. The Reprint was a product of the RAND Corporation from 1992 to 2011 that represented previously published journal articles, book chapters, and reports with the permission of the publisher. RAND reprints were formally reviewed in accordance with the publisher's editorial policy and compliant with RAND's rigorous quality assurance standards for quality and objectivity. For select current RAND journal articles, see External Publications.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.