Since the onset of COVID-19, RAND researchers contributed to four reports on the impact and response in nine communities (Finney Co., Harris Co., Milwaukee, Mobile, San Juan Co., Sanilac Co., Tacoma, Tampa, and White Plains) and four cross-community reports.
Jul 14, 2021
An Evaluation of the Military OneSource Call Center in Select Groups of Callers: Call Quality, Call Outcomes, and Caller Satisfaction
The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.
Jun 23, 2021
This tool provides a visualization of the concepts in "Strengthening the Entry-Level Health Care Workforce: Finding a Path" which reviews strategies, strengthens and expands the entry-level health care workforce, and identifies opportunities for stakeholders.
Dec 17, 2020
The goal of this research was to review evidence on promising strategies, strengthen and expand the entry-level health care workforce, and identify potential opportunities for stakeholders to consider.
Dec 15, 2020