Mary Ellen Slaughter

Research

Apr 20, 2026

The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using survey and narrative data from a national sample, this study found that low-income adults report significantly worse primary care experiences across multiple dimensions, including access, communication, and coordination of care.
Research

Apr 20, 2026

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

This study presents a priority metric combining case-mix-adjusted means and partial correlations of patient experience measures, revealing distinct improvement priorities for the overall population and for subgroups by race, ethnicity, and language.
Research

Feb 19, 2026

Back-to-Basics Hospital-Wide Training Improves Inpatient Pediatric Care Experiences

We examined whether a hospital-wide Back-to-Basics training for clinical and nonclinical providers that focused on communication behaviors and safety protocols improved inpatient pediatric care experiences.
Research

Sep 17, 2025

Language Concordance and Interpreter Use in Primary Care: Perspectives from Spanish-preferring Patients

Spanish-preferring patients prefer trusted providers, but language barriers persist. Spanish-speaking providers foster trust, interpreters aid understanding, and improved language services are needed for better care.
Research

Nov 11, 2024

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

We conducted a provider survey in large, urban Federally Qualified Health Center and examined associations of provider burnout with their perspectives on quality improvement, patient experience measurement, clinic culture, and job satisfaction.
Research

May 1, 2024

Narrative Comments About Pediatric Inpatient Experiences Yield Substantial Information Beyond Answers to Closed-Ended CAHPS Survey Questions

Child HCAHPS narrative comment data provide significant additional information about what is important to parents and guardians during inpatient pediatric care beyond closed-ended composites.
Research

Feb 5, 2024

Evaluation of a Protocol for Eliciting Narrative Accounts of Pediatric Inpatient Experiences of Care

The objective of his paper is to evaluate the measurement properties of a set of six items designed to elicit narrative accounts of pediatric inpatient experience.
Research

Dec 22, 2023

Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement

We compared quality leaders' perceptions of using patient experience surveys for quality improvement before and during COVID-19, which highlight the need to re-engage in efforts to improve pediatric care experiences.
Research

Dec 22, 2023

Shadow Coaching Improves Patient Experience for English-Preferring Patients but Not for Spanish-Preferring Patients

We found a significant improvement in provider communication and overall provider rating among English-preferring patients of providers, who had one-on-one provider counseling by trained peers, but no evidence of an effect for Spanish-preferring patients.
Research

Mar 9, 2023

Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis

Re-coaching improved patient experience more than initial coaching, suggesting the reactivation of knowledge from initial coaching. However, re-coaching gains also eroded. Coaching should occur every 6–12 months to maintain behaviors and scores.
Research

Dec 7, 2022

Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later

We examined whether shadow coaching improves patient experience across 44 primary care practices in a large urban Federally Qualified Health Center.
Research

Dec 2, 2022

Associations of Pediatric Nurse Burnout with Involvement in Quality Improvement

We examined the associations of inpatient pediatric nurse burnout with their perspectives on the importance of quality at the hospital, patient experience measurement, quality improvement, unit culture, and staffing.

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Authored by Mary Ellen Slaughter

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The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

Back-to-Basics Hospital-Wide Training Improves Inpatient Pediatric Care Experiences

Language Concordance and Interpreter Use in Primary Care: Perspectives from Spanish-preferring Patients

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

Narrative Comments About Pediatric Inpatient Experiences Yield Substantial Information Beyond Answers to Closed-Ended CAHPS Survey Questions

Evaluation of a Protocol for Eliciting Narrative Accounts of Pediatric Inpatient Experiences of Care

Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement

Shadow Coaching Improves Patient Experience for English-Preferring Patients but Not for Spanish-Preferring Patients

Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis

Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later

Associations of Pediatric Nurse Burnout with Involvement in Quality Improvement

Oops! An unexpected error has occurred.

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Mary Ellen Slaughter

Expertise

Education

Authored by Mary Ellen Slaughter

Error

The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

Using a Quality Improvement Priority Metric to Promote Uniformly High-Quality Care: An Illustrative Example Using Child HCAHPS Survey Data

Back-to-Basics Hospital-Wide Training Improves Inpatient Pediatric Care Experiences

Language Concordance and Interpreter Use in Primary Care: Perspectives from Spanish-preferring Patients

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction

Narrative Comments About Pediatric Inpatient Experiences Yield Substantial Information Beyond Answers to Closed-Ended CAHPS Survey Questions

Evaluation of a Protocol for Eliciting Narrative Accounts of Pediatric Inpatient Experiences of Care

Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement

Shadow Coaching Improves Patient Experience for English-Preferring Patients but Not for Spanish-Preferring Patients

Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis

Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later

Associations of Pediatric Nurse Burnout with Involvement in Quality Improvement

Oops! An unexpected error has occurred.