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Rachel Grob — Publications

The Patient Experience Divide: How Income Relates to Care Quality in the Primary Care Setting

2026
Evaluation of a Protocol for Eliciting Narrative Accounts of Pediatric Inpatient Experiences of Care

2024
Using Natural Language Processing to Code Patient Experience Narratives: Capabilities and Challenges

2020
What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement

2019
A Framework for Conceptualizing How Narratives from Health-Care Consumers Might Improve or Impede the Use of Information About Provider Quality

2018
CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment of Patient Experience

2017
Choosing Doctors Wisely: Can Assisted Choice Enhance Patients' Selection of Clinicians?

2017
The SelectMD 2.0 Provider Choice Experiment: Methodological Overview

2017
Using "Roll-up" Measures in Healthcare Quality Reports: Perspectives of Report Sponsors and National Alliances

2017
Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives

2016
Taking Patients' Narratives About Clinicians from Anecdote to Science

2015