Taking Patients' Narratives About Clinicians from Anecdote to Science

Published in: The New England Journal of Medicine, v. 373, no. 7, Aug. 2015, p. 675-679

Posted on RAND.org on August 28, 2015

by Mark Schlesinger, Rachel Grob, Dale Shaller, Steven Martino, Andrew Parker, Melissa L. Finucane, Jennifer Cerully, Lise Rybowski

Read More

Access further information on this document at The New England Journal of Medicine

This article was published outside of RAND. The full text of the article can be found at the link above.

When choosing clinicians, patients often rely on comments available on consumer websites. The authors argue that public reporting of standardized patient satisfaction surveys could be improved if they were augmented by narrative accounts of patients' experiences.

Research conducted by

This report is part of the RAND Corporation external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.