Taking Patients' Narratives About Clinicians from Anecdote to Science

Mark Schlesinger, Rachel Grob, Dale Shaller, Steven C. Martino, Andrew M. Parker, Melissa L. Finucane, Jennifer L. Cerully, Lise Rybowski

ResearchPosted on rand.org Aug 28, 2015Published in: The New England Journal of Medicine, v. 373, no. 7, Aug. 2015, p. 675-679

When choosing clinicians, patients often rely on comments available on consumer websites. The authors argue that public reporting of standardized patient satisfaction surveys could be improved if they were augmented by narrative accounts of patients' experiences.

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Document Details

  • Copyright: Massachusetts Medical Society
  • Availability: Non-RAND
  • Year: 2015
  • Pages: 5
  • Document Number: EP-50845

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