Taking Patients' Narratives About Clinicians from Anecdote to Science

Published in: The New England Journal of Medicine, v. 373, no. 7, Aug. 2015, p. 675-679

Posted on RAND.org on August 28, 2015

by Mark Schlesinger, Rachel Grob, Dale Shaller, Steven C. Martino, Andrew M. Parker, Melissa L. Finucane, Jennifer L. Cerully, Lise Rybowski

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When choosing clinicians, patients often rely on comments available on consumer websites. The authors argue that public reporting of standardized patient satisfaction surveys could be improved if they were augmented by narrative accounts of patients' experiences.

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