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Dale Shaller — Publications

Summary of the 2020 AHRQ Research Meeting on 'Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys'

2022
Using Natural Language Processing to Code Patient Experience Narratives: Capabilities and Challenges

2020
What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement

2019
A Framework for Conceptualizing How Narratives from Health-Care Consumers Might Improve or Impede the Use of Information About Provider Quality

2018
CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment of Patient Experience

2017
Choosing Doctors Wisely: Can Assisted Choice Enhance Patients' Selection of Clinicians?

2017
The SelectMD 2.0 Provider Choice Experiment: Methodological Overview

2017
Using "Roll-up" Measures in Healthcare Quality Reports: Perspectives of Report Sponsors and National Alliances

2017
Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives

2016
How Patient Comments Affect Consumers' Use of Physician Performance Measures

2015
Taking Patients' Narratives About Clinicians from Anecdote to Science

2015
Consumer Response to Patient Experience Measures in Complex Information Environments

2012