Development and Evaluation of the CAHPS Hospital Survey

Published in: Health Services Research, v. 40, no. 6, pt. 2, Dec. 2005, p. 1973-1976

Posted on RAND.org on January 01, 2005

by Charles Darby, Ron D. Hays, Phillip R. Kletke

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This article was published outside of RAND. The full text of the article can be found at the link above.

This special issue of Health Services Research is intended to provide the reader with technical documentation of the development and testing of the CAHPS Hospital Survey and on the decisions that shaped the final product. In addition, it gives readers a sense of the steps involved and the various factors to be considered in developing a survey for widespread use.

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