May 1, 2019
Published in: Stanford Social Innovation Review (Winter 2018)
Posted on RAND.org on August 21, 2020
Our ability to track and report all sorts of things is growing by the day, resulting in a proliferation of measures—the percentage of children attending preschool, the cost of housing, access to mental health services, to name just a few. It's time that organizations begin to focus just as much effort on understanding how those measures can be more effectively used to change complex social systems.