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Change Management

Change management is the process of implementing changes to a system or organization in a controlled manner, frequently in conjunction with strategic planning, organizational redesign, and operational improvements. RAND has conducted research on organizational innovation and change management, and our researchers include experts in change management strategies with a particular focus on corporate, health care, and military settings.

Journal Article

Can Measures Change the World?

The purpose of this article is to start a dialogue about how one can better use measurement to promote large-scale system change.

Aug 21, 2020
Tool

Roadmap to Succeed in the Open for the National Geospatial-Intelligence Agency's Human Development Directorate

This tool provides the National Geospatial-Intelligence Agency's Human Development Directorate with a roadmap for how employees can overcome the hurdles to achieving the agency's missions outside of secure and classified environments.

Sep 26, 2017
Report

Enhancing Next-Generation Diplomacy Through Best Practices in Lessons Learned

To help the Department of State mature its enterprisewide lessons-learned capabilities, this report explores best practices across fields of organizational theory and within both public and private organizations.

Jun 21, 2017
Research Brief

Exploring Opportunities for Efficiency and Joint Provision of Services Using Nonappropriated Funds

In examining two areas (accounting and employee benefits) where the Department of Defense might spend less nonappropriated funding, RAND assessed costs and challenges and identified ways to manage organizational changes in the face of resistance.

May 31, 2016
Report

Sustaining Service Members and Their Families: Exploring Opportunities for Efficiency and Joint Provision of Services Using Nonappropriated Funds

RAND researchers assessed U.S. Department of Defense efforts to determine whether any administrative activities paid for with funding that was not congressionally appropriated could be consolidated -- and, if so, whether savings would occur.

May 31, 2016
Report

The Role of Logic Modeling in a Collaborative and Iterative Research Process: Lessons from Research and Analysis Conducted with the Federal Voting Assistance Program

The report describes the underlying method of collaborative logic-model development and application and frames the approach in generalizable step-by-step terms, drawing from research and analysis conducted with the Federal Voting Assistance Program.

Feb 9, 2016
Research Brief

The Federal Voting Assistance Program: Refocusing and Reorganizing for the Road Ahead

The Federal Voting Assistance Program is creating a clearer, shared understanding of its mission; building trust and strengthening its relationships with its stakeholders; and embracing a culture and principles of effectiveness.

Dec 16, 2015
Report

The Federal Voting Assistance Program and the Road Ahead: Achieving Institutional Change Through Analysis and Collaboration

This report documents the Federal Voting Assistance Program's efforts to align its strategy and operations to better serve its mission and stakeholders, and set its own course, greet change, and communicate its role in the voting community.

Oct 26, 2015
Report

Improving Air Force Enterprise Resource Planning-Enabled Business Transformation

RAND Project AIR FORCE identified key conditions to aid the success of business transformation enabled by enterprise resource planning systems, challenges the Air Force must address to achieve them, and options for overcoming these challenges.

Oct 25, 2013
Report

Strategically Aligned Family Research: Supporting Soldier and Family Quality of Life Research for Policy Decisionmaking

The U.S. Army wants to develop a research agenda that defines the Quality of Life (QOL) needs of soldiers and families, helps gauge the success of programs, improves coordination of research efforts, and determines how best to allocate resources. Analysis suggests that both domain-specific research and a broader, more holistic understanding of QOL — to put domain-specific research in context — are critical.

May 31, 2013
Journal Article

Toward a U.S. Army Cyber Security Culture

This article defines and explores the concept of cyber security culture within the context of the U.S. Army.

Sep 1, 2011
Journal Article

Institutional Change and the Organization of Health Care: The Dynamics of "Muddling Through"

This chapter reflects important changes in the study of health care organizations, delivery, and impact.

Jan 1, 2010
Report

What the Army Needs to Know to Align Its Operational and Institutional Activities

As the Army transforms its operating force, it must also transform its institutional activities to align them with operating forces and to release resources from institutional activities that the Army can use to add new brigades and weapon systems.

Jan 11, 2007
Research Brief

Base Realignment and Closure: An Opportunity to Reassess DoD's Civilian Education and Training Infrastructure

Education, training, and professional development (ET&D) institutions can experience complementary change when military bases and other infrastructure are reconfigured through the base realignment and closure (BRAC) process.

Jan 1, 2004
Report

Systems of Innovation Within Public and Private Organizations: Case Studies and Options for the EPA

Systems of Innovation Within Public and Private Organizations: Case Studies and Options for the EPA

Jan 1, 2003
Research Brief

Define-Measure-Improve: The Change Methodology That Has Propelled the Army's Successful Velocity Management Initiative

Focuses on a key element of the Velocity Management story: the Define-Measure-Improve methodology that has propelled the Army's successful change.

Jan 1, 2000
Report

Change and the Management of Change.

Because the 1970s will see accelerated changes from technology toward humanism, management systems will also change. We must learn to deal with more complex social values; work in an increasingly political environment; and deal with organizational i...

Jan 1, 1971
People

Jeremy Boback

Assistant Policy Researcher; Ph.D. Candidate, Pardee RAND Graduate School
Education M.Phil. in policy analysis, Pardee RAND Graduate School; M.Sc. in public policy and administration, London School of Economics; B.A. in political science and Russian studies, University of Rochester
People

John Bordeaux

Senior Management Scientist
Education Ph.D. in public policy, George Mason University; M.S. in information systems, George Mason University; B.S. in governmental administration, Christopher Newport University; A.A.S. in imagery and intelligence analysis, Community College of the Air Force
People

Dwayne M. Butler

Senior Management Scientist; Professor, Pardee RAND Graduate School
Education Ed.D. in adult & continuing education, Rutgers University; Ph.D. in organization and management, Capella University; M.S. in administration, Central Michigan University; B.A. in economics, Rutgers University; B.A. in Spanish, Rutgers University

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RAND Topic:
Change Management

Topic Synonyms:
Change Control

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