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Business Process Improvement

Journal Article

Journal Article

Differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey Scores by Recency of the Last Visit: Implications for Comparability of Periodic and Continuous Sampling

Patient experiences an be collected by sampling patients periodically (visits over a 1-year period)or continuously (any visit in a monthly interval). We explored differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group scores using both sampling methods.

Mar 18, 2020
Report

Report

Physical Task Simulations: Performance Measures for the Validation of Physical Tests and Standards for Battlefield Airmen

This report describes RAND's assistance to the Air Force in designing physical task simulations to evaluate the physical capabilities required to perform critical physical tasks in six battlefield airmen occupational specialties.

Feb 20, 2020
Report

Designing a Capability Development Framework for Home Affairs

Australia's Department of Home Affairs is seeking to establish an auditable, transparent and evidence-based approach to capability lifecycle management. The authors of this report describe a principles-based model to meet the department's needs.

Jun 24, 2019
Report

Report

Strategic Surveillance for Food Safety: Designing a surveillance approach and considerations for implementation

The Food Standards Agency engaged RAND Europe to design an approach to strategic surveillance for the UK food system. The study team produced an end-to-end approach, identified implementation steps and considered their impact and feasibility.

May 13, 2019
Report

Report

An Analytic Inventory of DHS Headquarters Business Processes

This report provides an inventory of U.S. Department of Homeland Security (DHS) analytic capabilities in the including current capabilities in use for decisionmaking, as DHS establishes an Analytic Agenda.

Apr 24, 2019
Commentary

Business Model of the Intelligence Community Needs an Upgrade

The workplace practices of most intelligence agencies are outdated. Rethinking and redesigning the intelligence business model could help agencies better respond to current-day threats.

Oct 24, 2018
Report

Report

Support for DoD Supervisors in Addressing Poor Employee Performance: A Holistic Approach

In this report, authors identify ways to address poor Department of Defense employee performance by developing, supporting, and professionalizing supervisors in conjunction with assessing and reporting key performance-related outcomes.

Sep 24, 2018
Dissertation

Dissertation

Strengthening Federal Capacity to Conduct Evaluations to Inform Future R&D Program Planning

This dissertation identifies for strengthening the Federal Government's capacity to evaluate its research and development programs using insights identified from philanthropic foundations.

Jun 21, 2018
Report

Report

Training Success for U.S. Air Force Special Operations and Combat Support Specialties: An Analysis of Recruiting, Screening, and Development Processes

This report addresses challenges for implementing new approaches to Air Force high-demand, high-attrition specialty recruiting, screening, and development processes, and takes a holistic approach to identifying methods to fill gaps in processes.

May 15, 2018
Report

Report

Understanding the Drivers of Organisational Capacity

This RAND Europe study, conducted with the Saatchi Institute, examines organisational capacity assessment. As well as exploring the role of culture and communication in improving performance, the study also offers an outline of a diagnostic tool.

Mar 29, 2018
Tool

Tool

Roadmap to Succeed in the Open for the National Geospatial-Intelligence Agency's Human Development Directorate

This tool provides the National Geospatial-Intelligence Agency's Human Development Directorate with a roadmap for how employees can overcome the hurdles to achieving the agency's missions outside of secure and classified environments.

Sep 26, 2017
Report

Report

Assessing Competencies and Proficiency of Army Intelligence Analysts Across the Career Life Cycle

This report describes the development and implementation of a process to assess key analytic competencies and proficiency of the U.S. Army's analysts in the 35F military occupational specialty and the design of a protocol for ongoing evaluation.

Jul 27, 2017
Report

Report

Enhancing Next-Generation Diplomacy Through Best Practices in Lessons Learned

To help the Department of State mature its enterprisewide lessons-learned capabilities, this report explores best practices across fields of organizational theory and within both public and private organizations.

Jun 21, 2017
Report

Report

A New Methodology for Conducting Product Support Business Case Analysis (BCA): With Illustrations from the F-22 Product Support BCA

This document explains how to apply guidance on project evaluation to product support business case analyses in a way that allows senior Department of Defense decisionmakers to use net present value to compare courses of action.

Jun 13, 2017
Report

Are Battlefield Airmen Fit for Duty?

Military occupations can be physically demanding, yet few attempts have been made to determine the physical readiness of today's airmen to perform their jobs. A methodology for establishing physical fitness standards for four Air Force occupational specialties can help the Air Force measure the physical readiness of airmen.

May 9, 2017
Report

Report

2016 Assessment of the Civilian Acquisition Workforce Personnel Demonstration Project: Executive Summary

This executive summary presents the key findings of the fiscal year (FY) 2016 assessment of the Civilian Acquisition Workforce Personnel Demonstration Project mandated in the National Defense Authorization Act of FY 2011.

Feb 15, 2017
Report

2016 Assessment of the Civilian Acquisition Workforce Personnel Demonstration Project

This report accomplishes the fiscal year (FY) 2016 assessment of the Civilian Acquisition Workforce Personnel Demonstration Project mandated in the National Defense Authorization Act of FY 2011.

Feb 14, 2017
Project

Evaluations of Programmes, Processes, and Impact Aim for Better Performance

RAND Europe's expert capabilities include conducting evaluation for better performance, to help decision- and policymakers improve the analysis underlying their choices.

Oct 4, 2016
Report

Report

The Military Spouse Education and Career Opportunities Program: Recommendations for an Internal Monitoring System

This report outlines a strategy for the U.S. Department of Defense Military Community and Family Policy office to track progress on initiatives that aim to provide career development and employment assistance for military spouses.

Sep 7, 2016
Commentary

What Can We Learn from High-Performing Research Units?

Central characteristics of high-performing research units are the high quality of the people and the culture and values displayed within the department, which is often a result of leadership. It is also interesting to explore their differences, such as what makes a unit particularly good at having impact versus producing high-quality publications.

Jun 28, 2016

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