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Business Process Improvement

Report
International approaches to police performance measurement
This study is an international review of approaches to police performance measurement which examines how police performance is measured in a selection of countries and assesses how police performance measurement in the Netherlands could be improved.
Nov 21, 2023
Research Brief
Impact of Eligibility Requirements and Propensity to Serve on Demographic Representation in the Department of the Air Force
This brief summarizes RAND Project AIR FORCE research on a process that provides relevant benchmarks for assessing Department of the Air Force demographics and that accurately reflects important gender and racial and ethnic differences.
Nov 14, 2023
Report
Air Force Readiness Assessment: How Training Infrastructure Can Provide Better Information for Decisionmaking
Investments in U.S. Air Force training infrastructure to improve readiness assessment can better inform decisions amid changing environments, an increased pace of warfare, and the potential loss of superiority.
Oct 19, 2023
Research Brief
How Training Infrastructure Can Improve Assessments of Air Force Readiness
This brief summarizes research on how investments in U.S. Air Force training infrastructure to improve readiness assessment can better inform decisions amid changing environments, an increased pace of warfare, and the potential loss of superiority.
Oct 19, 2023
Report
Data-Driven Strategic Planning: Aligning Program Planning, Budgeting, and Strategic Goals
In this report, the authors use a novel data-driven approach to identify key themes and objectives that will help the U.S. Department of Homeland Security, Office of the Chief Procurement Officer update its strategic plan.
Oct 19, 2023
Report
Population Benchmarking for the U.S. Department of the Air Force: Impact of Eligibility Requirements and Propensity to Serve on Demographic Representation
Department of the Air Force accession eligibility criteria affect women and racial and ethnic minority candidates differently than they affect White men. Understanding the eligible population is crucial to growing a diverse workforce.
Oct 17, 2023
Journal Article
The Gender Gap in Performance Reviews
I examine gender differences in 100,000+ performance reviews for 170 companies across 12 industries. I find that women rate their performance lower than men, and these differences persist when accounting for manager and peer reviews of the worker.
Oct 16, 2023
Research Brief
Findings and Recommendations for Funding Technology-Related Business Initiatives in the Department of the Air Force
This brief provides a short overview of the budgeting and execution process, describes findings related to the funding of technology-related business initiatives, and offers some recommendations for better program advocacy.
Sep 21, 2023
Research Brief
Insights on Implementing Technology-Enabled Human Resources Capabilities in the U.S. Air Force
This brief describes three key steps to implement digital talent management systems in human resources.
Sep 5, 2023
Journal Article
Improving the Quality of Written Discharge Instructions: A Multisite Collaborative Project
Participation in this 8-hospital Institute for Healthcare Improvement Virtual Breakthrough Series collaborative was associated with improvement in the quality of written discharge instructions beyond precollaborative trends only for hospitals with high baseline performance.
Aug 16, 2023
Report
Implementing Technology-Enabled Human Resources Capabilities in the U.S. Air Force: Insight from the Private Sector and Military Services
This report, one in a set aimed at helping the U.S. Air Force succeed in replacing its traditional human resources system with digital talent management systems, identifies steps to implement this technology and align skills with job requirements.
Dec 21, 2022
Report
How the U.S. Air Force Can Incorporate New Data Technologies into Its Talent Management System: Framework and Use Cases for Technology-Enabled Talent Management
The U.S. Air Force and the other military services have a long history of innovation in human resource management (HRM). This report describes how adopting HRM practices that are technology-enabled could lead to more-effective talent management.
Dec 21, 2022
Commentary
Improving U.S. Air Force Training Investments: Putting Proficiency First
The U.S. Air Force needs to make near-term investments in its operational training infrastructure to ready airmen for high-end conflict. This Perspective explores which investments are most appropriate and which should receive priority.
Dec 15, 2022
Report
Contractor Risk and Performance Indicators: Prototype Functional Specification and Developer Document
This report presents the technical design and architecture of a RAND-developed software prototype that assesses relative contractor risks in Department of the Air Force acquisition contracts and programs as described in two companion reports.
May 16, 2022
Report
Early Predictive Indicators of Contractor Performance: A Data-Analytic Approach
This report presents initial insights and approaches in exploring and prototyping methods to identify potential contractor performance risks for the Department of the Air Force earlier than would be typically reported via traditional methods.
May 12, 2022
Journal Article
Innovating Innovation in the U.S. Department of Defense Looking to Large Corporations for Inspiration
In recent years DoD leaders have become interested in identifying ways to create a culture, policies, and processes that yield more innovation than today's environment produces. This paper argues that this approach could hamper U.S. technological performance.
Apr 20, 2022
Report
Funding Technology-Related Business Initiatives in the Department of the Air Force
This report—one in a series focused on transforming human resource management via information technology and business systems—explores challenges in the budgeting process and offers recommendations for better program advocacy.
Apr 7, 2022
Journal Article
Global Challenges Research Fund (GCRF): Stage 1a Evaluation
Stage 1a of a long term evaluation of the GCRF consists of a management review, and findings on aspects of the international research it funds.
Mar 23, 2022
Report
Relative Contractor Risks: A Data-Analytic Approach to Early Identification
The authors prototyped a new way to apply data analysis on a variety of government and commercial data sources to assess the relative contractor performance risks in Air Force acquisition contracts and programs.
Feb 4, 2022
Report
Performance Management and Assessment of Federally Funded Research and Development Centers: Lessons from Academic Literature and Practitioner Guidance
In this report, the authors discuss insights drawn from academic literature and practitioner guidance that are applicable to the effective oversight, management, and performance assessment of federally funded research and development centers.
Jan 31, 2022

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Research conducted by

Researcher Spotlight

Sangeeta C. Ahluwalia

Associate Research Department Director, Behavioral and Policy Sciences Department

Sangeeta Ahluwalia (she/her/hers) is associate research department director for the Behavioral and Policy Sciences Department and a senior policy researcher at the RAND Corporation. She is also an adjunct associate professor of health policy at the UCLA Fielding School of Public Health.…
Michelle Priest

Assistant Policy Researcher, RAND

Michelle Priest is an assistant policy researcher at RAND and a Ph.D. candidate at the Pardee RAND Graduate School. She has B.A.s in economics and linguistics from the University of California, Los Angeles as well as an M.Phil. in policy analysis from Pardee RAND Graduate School. Her research…

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