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Business Process Improvement

Report
Implementing Technology-Enabled Human Resources Capabilities in the U.S. Air Force: Insight from the Private Sector and Military Services
This report, one in a set aimed at helping the U.S. Air Force succeed in replacing its traditional human resources system with digital talent management systems, identifies steps to implement this technology and align skills with job requirements.
Dec 21, 2022
Report
How the U.S. Air Force Can Incorporate New Data Technologies into Its Talent Management System: Framework and Use Cases for Technology-Enabled Talent Management
The U.S. Air Force and the other military services have a long history of innovation in human resource management (HRM). This report describes how adopting HRM practices that are technology-enabled could lead to more-effective talent management.
Dec 21, 2022
Report
Improving U.S. Air Force Training Investments: Putting Proficiency First
The U.S. Air Force needs to make near-term investments in its operational training infrastructure to ready airmen for high-end conflict. This Perspective explores which investments are most appropriate and which should receive priority.
Dec 15, 2022
Report
Contractor Risk and Performance Indicators: Prototype Functional Specification and Developer Document
This report presents the technical design and architecture of a RAND-developed software prototype that assesses relative contractor risks in Department of the Air Force acquisition contracts and programs as described in two companion reports.
May 16, 2022
Report
Early Predictive Indicators of Contractor Performance: A Data-Analytic Approach
This report presents initial insights and approaches in exploring and prototyping methods to identify potential contractor performance risks for the Department of the Air Force earlier than would be typically reported via traditional methods.
May 12, 2022
Journal Article
Innovating Innovation in the U.S. Department of Defense Looking to Large Corporations for Inspiration
In recent years DoD leaders have become interested in identifying ways to create a culture, policies, and processes that yield more innovation than today's environment produces. This paper argues that this approach could hamper U.S. technological performance.
Apr 20, 2022
Report
Funding Technology-Related Business Initiatives in the Department of the Air Force
This report—one in a series focused on transforming human resource management via information technology and business systems—explores challenges in the budgeting process and offers recommendations for better program advocacy.
Apr 7, 2022
Journal Article
Global Challenges Research Fund (GCRF): Stage 1a Evaluation
Stage 1a of a long term evaluation of the GCRF consists of a management review, and findings on aspects of the international research it funds.
Mar 23, 2022
Report
Relative Contractor Risks: A Data-Analytic Approach to Early Identification
The authors prototyped a new way to apply data analysis on a variety of government and commercial data sources to assess the relative contractor performance risks in Air Force acquisition contracts and programs.
Feb 4, 2022
Report
Performance Management and Assessment of Federally Funded Research and Development Centers: Lessons from Academic Literature and Practitioner Guidance
In this report, the authors discuss insights drawn from academic literature and practitioner guidance that are applicable to the effective oversight, management, and performance assessment of federally funded research and development centers.
Jan 31, 2022
Journal Article
Coordination of Sustainable Financing for Evidence-Based Youth Mental Health Treatments: Protocol for Development and Evaluation of the Fiscal Mapping Process
This protocol describes a mixed-methods research project designed to (1) develop and (2) evaluate a novel Fiscal Mapping Process that guides strategic planning efforts to finance the sustainment of evidence-based treatments in youth mental health services.
Jan 7, 2022
Journal Article
Value of Family Involvement in Substance Use Disorder Treatment: Aligning Clinical and Financing Priorities
Family support has important impacts on recovery from substance use disorders (SUDs). This paper illustrates how financing gaps limit SUD service systems from offering family services. We offer two sets of recommendations for funding family involvement in SUD services.
Jan 7, 2022
Journal Article
Enhancing Early Engagement (E3) in Mental Health Services Training for Children's Advocacy Center's Victim Advocates: Feasibility Protocol for a Randomized Controlled Trial
This feasibility study protocol describes our plans to develop, implement, and evaluate web-based and consultative training for Children's Advocacy Center Victim Advocates to enhance early engagement in evidence-based youth mental health services.
Jan 7, 2022
Multimedia
Centering Participatory Action Research in Racial Equity and Global Justice
Rhianna C. Rogers, director of the RAND Center to Advance Racial Equity Policy, presented to the 13th Geneva Forum on December 15, 2021, at the United Nations in Geneva, Switzerland.
Dec 28, 2021
Report
Shaping Coast Guard Culture to Enhance the Future Workforce
This Perspective describes organizational culture, observations made in strategic-foresight workshops, examples of other organizations addressing culture issues, and how the U.S. Coast Guard can use this information in shaping its future workforce.
Nov 1, 2021
Report
Exploring the Feasibility and Utility of Machine Learning-Assisted Command and Control: Volume 2, Supporting Technical Analysis
This volume serves as the technical analysis to a report concerning the potential for artificial intelligence systems to assist in Air Force command and control (C2).
Jul 15, 2021
Report
Exploring the Feasibility and Utility of Machine Learning-Assisted Command and Control
Is there potential for artificial intelligence (AI) systems to assist in Air Force command and control (C2) from a technical perspective? An analytical framework assesses the suitability of a given AI system for a given C2 problem.
Jul 15, 2021
Journal Article
Building and Measuring Community Resilience: Actions for Communities and the Gulf Research Program
This report summarizes the existing portfolio of relevant or related resilience measurement efforts and notes gaps and challenges associated with them.
Jun 29, 2021
Journal Article
Examining the Business Case for Patient Experience: A Systematic Review
This article reviews the literature on associations between patient experience and business outcomes, including patient allegiance and retention, complaints, lawsuits, provider job satisfaction, and profitability.
May 21, 2021
Journal Article
Clinical Governance and Continuous Quality Improvement in the Veterinary Profession: A Mixed-Method Study
96% of the veterinary profession agrees that Quality Improvement (QI) improves veterinary care. A lack of time, know-how and organisational support were among the barriers preventing its adoption in practice.
May 14, 2021

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Research conducted by

Researcher Spotlight

Andrew M. Parker

Senior Behavioral and Social Scientist

Andrew M. Parker is a senior behavioral and social scientist at the RAND Corporation and a professor within the Pardee RAND Graduate School. His research applies core concepts in behavioral decision research to the understanding of decisions in complex, real-world situations. He has led or…
Michelle Priest

Assistant Policy Researcher, RAND

Michelle Priest is an assistant policy researcher at RAND and a Ph.D. candidate at the Pardee RAND Graduate School. She has B.A.s in economics and linguistics from the University of California, Los Angeles as well as an M.Phil. in policy analysis from Pardee RAND Graduate School. Her research…

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