Cover: Use of and Attitudes About Telelactation Services Among New Parents

Use of and Attitudes About Telelactation Services Among New Parents

Published in: Telemedicine and e-Health, Volume 29, No. 4, pages 607-611 (April 2023). DOI: 10.1089/tmj.2022.0159

Posted on Jun 14, 2024

by Lori Uscher-Pines, Kandice A. Kapinos, Ateev Mehrotra, Jill R. Demirci, Kristin Ray, Gabriela Alvarado, Maria DeYoreo


We conducted a national, cross-sectional survey among new parents to explore use and acceptability of telelactation.


Recruitment occurred between October 2021 and January 2022 on Ovia's parenting mobile phone application. Poststratification survey weights were used, and logistic and linear regression models estimated associations between demographics and telelactation use. Results: Among 1,617 respondents, 33.8% had at least one telelactation visit. Odds of any telelactation visit(s) were greater for parents who gave birth in 2021 versus 2019 (odds ratio [OR]: 1.69, 95% confidence interval [CI]: 1.26-2.25), insured by Medicaid (OR: 1.43, 95% CI: 1.02-2.02), and younger parents (OR: 2.07, 95% CI: 1.32-3.34). In total, 56.0% agreed that they would be comfortable breastfeeding over video to get help, and 27.6% agreed that lactation support over video is as good as in-person support.


Telelactation is increasingly common and acceptable to many parents.

This report is part of the RAND external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.