Effective Use of Information Technology
Lessons about State Governance Structures and Processes
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Created in 1995, the California Department of Information Technology (DOIT) was to provide leadership, guidance, and oversight for IT initiatives and projects throughout the state. The complexity of the state's governance and other circumstances created challenges for DOIT as it attempted to achieve its mission. In 2002, the agency's sunset clause was allowed to take effect and it ceased to exist. To determine what lessons can be learned from other states with exemplary practices in IT governance, the authors conducted case studies in Virginia, New York, Pennsylvania, and Illinois. They identified a number of common factors (which did not characterize California's approach to IT governance) that are likely to account for successful IT programs, including: (1) executive leaders who are champions of IT and who emphasize its value for achieving state missions; (2) a management style that is participative and collaborative, that emphasizes "carrots" over "sticks," and that evidences a commitment to employees during periods of change; and (3) a modular and incremental approach to development and implementation of IT initiatives. Finally the authors make recommendations for a new agency of information technology in California and describe a set of challenges that agency will face.
Table of Contents
All Prefatory Materials
Introduction to the Research
California'S Search for Effective It Governance
Alternative Models of Effective It Governance
Common Challenges to State It Governance
Conclusions and Recommendations