Applying Performance-Based Practices to Installation Support Contracts
Jan 1, 2004
Perspectives from the Commercial Sector
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This study describes an analysis of best commercial practices in purchasing facilities services and food services and how buyers and providers apply performance-based practices in their contracts. The authors interviewed relevant personnel at six commercial firms that are prominent buyers or providers of these services to draw "lessons learned" for the Air Force. They found that (1) two-way communication is at the heart of productive buyer-provider relationships; (2) a reasonable number of meaningful performance metrics can enhance communication; (3) contracts that describe what is needed rather than how those needs should be met support provider efforts to innovate and reduce costs; (4) benchmarking can enhance evaluation of proposals or performance; (5) formal contractual incentives can be a powerful tool; and (6) contract flexibility can yield important performance and cost benefits.
Recent Policy Emphasis on Performance-Based Services Acquisition (PBSA)
Gathering Information from Leading Commercial Buyers and Providers of Facilities and Food Services
Research Findings on Services, Contract Types, and the Use of Performance-Based Practices
Implications for the Air Force
Examples of Performance Metrics
Reported Use of Performance-Based Practices
The research reported here was sponsored by the United States Air Force and conducted within RAND Project AIR FORCE.
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